Even though costs are on the increase as we all know, Swiss Exams is still able to offer an attractive price/benefit model to candidates, schools and teachers.
When we talk about quality in assessment, we mainly talk about the exam environment and the process for candidates, before, during and after the exam day. In particular, the environment in an exam hall, from entry to exit, is key in order to offer a fair and welcoming exam experience to candidates. Swiss Exams has previously been awarded as one of the top centres globally in regard to quality and security. In October 2022, Swiss Exams was once again rated “excellent” in an unannounced international inspection by Cambridge.
In the exam business, one of the most important aspects is reliability. This starts with a reliable and flawless registration process for candidates and schools alike, continues with an excellent exam day experience and an efficient post exam process in order to deliver results as quickly and as reliably as possible. Over the years Swiss Exams has continuously improved this process to advantage of candidates schools and teachers. Our satisfaction surveys over the years have confirmed the high standard of the candidate journey and we will continue to improve where needed.
Accessibility means a number of important aspects for us. First and foremost, it means that Swiss Exams is here when we are needed. In practice, this means we are available 24/7 via phone/internet/e-mail and via our online support system. We also have our candidate and our schools App “Swiss Exams Access”. Apart from our availability, accessibility means that we offer solutions when candidates and schools need them. In particular, with exams dates and locations, our annual exam dates schedule offers several options per month straight across Switzerland. In addition, we offer customised solutions regarding requested dates and locations for our school and partners. Swiss Exams was previously awarded the globally leading centre award for outstanding services to schools and candidates by Cambridge.
Swiss Exams believes in providing options to our clients. One of the most successful “projects” in the last five years was the development of the Exam Retake Option, invented and implemented by Swiss Exams. The uptake is in the vicinity of 75% and has helped manage the costs for thousands of candidates. At the start, the offer was set at CHF20.- for this service, which allows candidates to resit their exams for free in the case of unforeseen circumstances, but also in the case they fail by three points or less. We were able to offer this service for five years at CHF20.-/candidate. Now we are in a position, where we need to increase the fee to CHF26.-/candidate. We still believe this option offers an outstanding price/benefit service to candidates. At the same time, despite the overall rise in cost for Swiss Exams, for the time being, exam fees will remain the same.
In 2023, Swiss Exams aims to explore new ways in order to enhance the options, the benefits and the services for our clients and partners. Hence, we are currently developing new innovative package offers for our clients and particularly our long-standing partners. Announcements are planned for January.
We thank all our long-standing clients for their loyalty. Please use our offer for personal meetings with our management and if you have not yet been introduced to Swiss Exams and what we offer, please get in touch.
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