For any questions about exams not taking place tomorrow, please reach out to our Customer Service during regular office hours: 9AM-12PM and 2PM-4PM.
Please find answers to the most frequently asked emergency questions below:
Cambridge exams incl. Linguaskill
Have you booked the Exam Retake Option (check your invoice to find out)?
Goethe exams
If you provide us with a medical confirmation, you will be able to book a new exam date for an admin fee. Please contact our Customer Service on the next weekday for more information.
IELTS exams
If you provide us with a medical confirmation, you will be able to book a new exam date for an admin fee. Please contact our Customer Service on the next weekday for more information.
Go to your Swiss Exams Access to download a copy of your Entry Statement. If there is no Entry Statement available in the Swiss Exams Access and there is no time entered for your exam, you are not registered for this exam. Contact Customer Service on the next weekday.
If your exam is tomorrow and you didn´t pay your invoice, your registration was cancelled, and you can´t sit this exam. Register on our website for a new exam date.
You may still attend the exam. Come to the exam as scheduled on your Entry Statement.
All candidates must present a valid, unexpired, original identity document on each exam day. Photocopies or digital versions (e.g., on your phone) will not be accepted.
If your ID is expired or has been stolen, please check if you have an alternative valid ID that you can present at your exam.
Important: for IELTS and Linguaskill exams, you must present the same ID that you used at your registrations. If you don´t present the same ID, you will not be allowed to sit the exam.